Refund, Cancellation and Withdrawal Policy — BetterFitness.com

Last updated: 8 November 2026.

Seller: Betterfitness.com, Helsinki, Finland. Email: customerservice@betterfitness.com.

Return instructions

Changes and cancellation before dispatch

Non-delivery and incorrect goods: additional promise

If we send the wrong item, request refund or reshipment. We pay necessary return costs for incorrect, damaged or faulty goods. We may request reasonable information to investigate, without making unnecessary proof a barrier to rights. A reshipment is by agreement, not forced instead of a legally due refund.

Incorrect customer-supplied addresses may affect avoidable delivery costs or the voluntary promise depending on facts and law. Customs problems, natural disasters and local mail delays do not automatically eliminate statutory remedies; there is no blanket “outside our control” exclusion. We remain responsible for applicable seller obligations.

Approved refunds under the additional promise are processed to the original payment method within 14 days. Statutory deadlines take precedence and do not depend on discretionary approval.

EU/EEA 14-day right of withdrawal

The period expires 14 days after the day you, or your nominated third party other than the carrier, receive the goods. For goods ordered together but delivered separately, it starts upon receipt of the last good; for multiple lots/pieces, the last lot/piece, as applicable. You may withdraw before delivery. If mandatory withdrawal information is missing, the period may extend by up to 12 months; information supplied during that extension normally triggers a further 14-day period from receipt of the information.

How to notify us

Returning goods

You pay direct return postage for change-of-mind withdrawal only if disclosed before purchase, unless we agree otherwise. If not disclosed, we bear the cost. Any legally required cost estimate for items not ordinarily returnable by post must also be supplied before ordering. We pay necessary return costs for faulty, damaged or wrong goods.

You may inspect/try on clothing as in a shop. Liability is limited to diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, and applies only when required withdrawal information was provided. Original labels/packaging help but are not absolute conditions. Discounted goods are not excluded merely because they are on sale.

Refund following withdrawal

Unless we offered collection, we may withhold reimbursement until goods are received or you provide evidence of return dispatch, whichever occurs first. Refund to the original payment method unless you expressly agree otherwise, without a reimbursement fee. Provider posting times do not extend our statutory processing deadline. Discretionary approval does not replace these rules.

Exceptions and defects

Report faults, damage or mismatch promptly. Statutory remedies may include repair, replacement, price reduction or termination/refund; necessary remedy costs are ours. The 14-day period and 45-day promise do not shorten legal defect-liability periods or delivery rights. Consumers elsewhere retain mandatory local rights; our additional promise applies worldwide.

Model withdrawal form

To: Betterfitness.com
Email: customerservice@betterfitness.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Goods: ___________________________________________

Ordered on (*) / received on (*): ___________________

Order reference (optional): _________________________

Name of consumer(s): _______________________________

Address of consumer(s): ____________________________

__________________________________________________

Signature of consumer(s) (only if notified on paper):

__________________________________________________

Date: ____________________________________________

(*) Delete as appropriate.