Terms of Service — BetterFitness.com

Last updated: 8 November 2026.

Seller: Betterfitness.com, Helsinki, Finland. Email: customerservice@betterfitness.com.

Scope and orders

Review descriptions, sizing, quantities, delivery details and total price before ordering. Images are illustrative, but goods must match their agreed description. You must have legal capacity or appropriate guardian authorisation. Provide accurate delivery/contact information and notify us promptly of mistakes. Checkout must make the obligation to pay clear. We supply electronic order confirmation and applicable terms in a form you can retain.

Stock or pricing errors do not create an unrestricted right to cancel binding contracts. We contact you promptly if fulfilment is impossible and provide legal remedies, including reimbursement where due. Substitutions require agreement.

Prices and payment

Import duties may apply and are not included.

Shipping and delivery

Destination	Transit estimate
US, Canada, Europe	10–20 business days
Australia, New Zealand	10–30 business days
Mexico, Central America, South America	15–30 business days

Estimates exclude processing. Some deliveries may take 25–45 business days; this is not a waiver of agreed deadlines or legal rights. Other destinations require an estimate before purchase. We email tracking when available. If a destination cannot be served, we notify you and refund unfulfilled orders.

The delivery period is disclosed before purchase. Where no different period is agreed, statutory rules apply, including the ordinary EU 30-day delivery rule. If delivery is late, consumers may require performance within an appropriate additional period and terminate if delivery still fails; immediate termination may apply where delivery is refused or timing is essential. Risk normally remains with us until physical receipt by you or your nominated recipient, subject to statutory exceptions for independently commissioned carriers. Customs delays, natural disasters, supplier faults or local mail problems do not automatically remove consumer rights. See the Refund Policy for the additional 45-day non-delivery promise.

Cancellations, faults and returns

For faulty, damaged or incorrect goods, contact customer service with order details and the issue. Photos may help but are not an absolute prerequisite to legal rights. We are responsible for statutory conformity. Applicable remedies include repair/replacement, price reduction or termination/refund under legal conditions. Necessary remedial costs are ours. Policy deadlines do not shorten statutory defect rights.

Site use, liability and updates

Nothing excludes liability that cannot lawfully be excluded, including responsibility for delivery, conformity or personal injury and intentional/grossly negligent conduct where applicable. Consumers are not required to indemnify us for exercising their rights. Updated terms apply prospectively; the terms applicable to your purchase govern it unless a lawful mutually agreed change applies.

Law and disputes